Moda Mama

Spelly Service

February 13, 2015
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10 COMMENTS

Spell-gypsy-collective-kimono-fringe-scarf

Kimono – Spell Designs via Turquoise Lane Shop // Top – Ruche *old* // Jeans – Dittos via UO // Necklace – TopShop // Scarf – SheInside

I know customer service. I run my own business, and to me customer service is paramount. There are many talented people who can deliver a wonderful product, and that’s true of any business. But what sets certain companies apart is their customer service.

I recently had a terrible experience with a company that shall not be named because I don’t like to speak ill if I can avoid it. Without getting into details, they did not disclose certain aspects of the product and were downright rude when I contacted them regarding it, and did nothing to resolve the situation. The whole experience left a bad taste in my mouth – metaphorically. I will certainly never shop there again.

What’s poignant is that at the same time I had an issue arise with Spell. It was simply an unfortunate series of events, with no one being at fault per se. They could have done what the other company did, which was essentially to say, “Whatever. What are you gonna do about it?” But no.

Not only did Elizabeth, one of the owners, contact me and make sure I was taken care of, but also Emma, one of the customer service reps, was methodical in her resolution. They went above and beyond. Above and beyond what I hoped, and certainly above what I expected.

By doing so, I felt like I was valued not just for my credit card number, but valued as a person who they want to have great retail relationship with. I feel like customer service is about the bigger picture: knowing what your company’s mission statement and attitude is towards others. And Spell certainly has a very positive one.

Plus, the clothes are super awesome! That Hendrix jacket on my dreamlist. And clearly, not even a snowstorm will stop me from wearing one of their kimonos.

*linking up with Trend Spin*

Limited Time, and Reading My Mind

January 26, 2015
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2 COMMENTS

Lace Top – Ruche // Sweater – hand me down // Jeans – Lucky Brand // Boots & Natalie B Necklace – ThreadSence

Apologies for the lack of photos today. There are legitimate reasons.

One being that I’m very picky with photos and therefore dislike the majority that Andrew takes when he takes my shots. I prefer to tripod self-timer it, because that way I get exactly what I pictured in my head. It’s very hard to get someone to read your mind, I’m still working on it.

Two, it was so freaking cold outside that day. I had only about two minutes worth of fortitude in that wind and weather and as we all know, good photos take time.

merci
xoxo

p.s. You can totally tell in that full picture that I’m freezing my butt off.

Trying But Not Too Much: Events That Aren’t Too Fancy

January 21, 2015
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8 COMMENTS

Beaded Sequined Top – UO // Jeans – Lucky Brand // Boots – Browns // Bag – Target // Earrings – ThreadSence

I had the pleasure of meeting up with a girlfriend for an exclusive fashion show preview. Quelle beautiful fun! It was a fairly intimate event that didn’t call for the most glamorous of get-ups, but still required a bit more effort. So skinny jeans, thigh high boots, and a sequined top seemed like the perfect way to say that I tried, but not too much.

As much as I love the fact that my daily life calls for super casual, I love to dress up. So when given the chance I’m all over it. I would’ve worn a freakin’ ball gown if not for the fact that it’s Winter, and therefore freezing.

Merci.
Xoxo

It’s That Time of Year

January 12, 2015
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4 COMMENTS

Cardigan & Jeans –
UO // Top – Free People // Scarf – I forget *old* // Boots – Locale // Necklace – Monserat de Lucca via Beau and Bauble

That time where it gets so cold that I can barely stand leaving my house. That time where I literally run outside for two minutes to grab outfit photos because that’s all I can bare. Yup, it’s that time. Where I laugh and shake my head at my own stupidity for going outside at all.

Happy Winter!

There’s A Grumpy-Pants Pattern

January 7, 2015
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6 COMMENTS

Kimono/Cardigan – ThreadSence // Pants – Le Chateau // Top – Free People // Scarf – Kensie // Boots – Locale // Belt – Lucky Brand // Bracelets *old* – Ruche , ThreadSence, F21 // Earrings – I forget

I notice that in the last few posts there’s a distinct trend. It’s because when travelling *grandparents on both sides for Christmas* and when I feel a bit sleepy/grumpy *which I have been* I tend to go for the uniform that I mentioned on Monday.

Yup, that’s the explanation. Even with tights, it’s just really hard to get dressed in dresses when it’s cold. Plus somehow, pants are easier when you’re a grumpy-pants.

What do you go for as grumpy-pants clothes?

No Hats In Bed

January 6, 2015
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4 COMMENTS

Cardigan/Kimono & Dittos Jeans – UO // Top – Free People // Scarf – made by me // Boots – Locale // Bracelets – gifts // Earrings – F21

A few nights ago, my girl was crying in her sleep. I went into her room to investigate why:

“Shhhh, why are you crying,” I asked as I stroked her hair.
In her sleep she answered, “I don’t want to wear a hat!”
“You don’t want to wear a hat?”
“No”
“Well, you’re in bed, so you don’t have to wear a hat, okay?”
She nodded and nuzzled into her blankie.

This whole conversation in her sleep.

Weekend Uniform…

January 5, 2015
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2 COMMENTS

Skull Kimono Cardigan – Fitzroy Boutique // Tee – gift from Europe // Flared Jeans – Dittos via UO // Scarf – SheInside // Fedora – ThreadSence // Necklace – Monserat de Lucca via Beau and Bauble

…that’s what the t-shirt says. And though as a freelancer there is no such thing as ‘weekend,’ if I were to have a *winter* weekend uniform this would be it: jeans, boots *though you can’t see them*, big cardi/kimono, slouchy top, and scarf.

With fringe. You just know that something would have to have fringe.
And a fun pattern/graphic – like this tee and sweater.

Okay, so I guess my uniform is pretty specific.

Happy Christmas

December 24, 2014
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4 COMMENTS

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Embroidered Top – Free People // Jeans – Dittos via – UO // Scarf – SheInside // Boots – Locale // Leaf Necklace – F21 // Long Necklace – Topshop // Camisole – I forget

I hope you all spend the day in comfort with great food, surrounded by those you love, forgetting all your troubles. And never looking back.

Love to you all!

Your Focus This Holiday

December 22, 2014
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2 COMMENTS

Top – Free People // Jeans – Dittos via UO // Necklace & Shoes – ThreadSence // Cardigan – hand me down // Beanie – Aldo // Bag – Target

As Christmas approaches, I’m still amazed at the amount of green present. I thought for sure we would have brown foliage, and white snow, but no, Just damp, cold, still greenish stuff on the ground. But hey, I’ll take that over negative twenty degrees any day.

This year I’m trying to go as low-key as possible. I’ve avoided all the possible holiday parties, and am attempting to have the least amount of stress and business. Sometimes, some years, I’m all about the parties and people and events. Others, I’m really about the quietest possible of days. It’s all about balance and figuring out what you need right?

What are you focusing on this year?

Coffee Carries Less Jail Time

December 17, 2014
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Cardigan – ThreadSence *old* // Top – Anthropologie // Necklace – I forget *old* // Jeans – Dittos via – UO // Scarf – SheInside

Just before the huge snowfall I managed to grab two outfits that I haven’t yet shared with you. I know, I know. I should do things chronologically, but hey, I really wanted to show that pretty pretty dress, and then I wanted to ~~complain~~ talk about snow; so, I just bumped this a bit.

Hey, I always said I share my daily outfits, just may not be in the exact order I wore them in. That’s fair right? Sometimes, I’m just plain lazy *read: pooped from working and mothering* to edit pics and post them in the exact order they came in.

So shoot me. Or just send coffee…that might be the less murdery option.

Category :Blue